Having conducted remote unmoderated user testing, we discovered that overall the app created a positive impression and looked modern and straightforward to users. Even those people who did not know about the organization and were not members themselves had a clear idea about the app and believed that it was designed «to organize different business cards and referrals».
However, as in any user testing, we found out that some of the design decisions should be reconsidered. For example, one of the users had concerns regarding the difference between Sort By and Filter options, which served the same purpose from the user’s point of view. Also, there was confusion regarding the terminology used («referee» vs «referral»), which might have occurred because the user was not familiar with the referring system.
On a more positive note, it was great to discover a valuable suggestion to have a possibility to create a new Referral right on the Referrals tab for the sake of a better user experience. We were also pleased to hear that people found the design modern, clean, and very comfortable to look at.